Privacy Policy

Please read our privacy policy covering:

1. Moorebank Chiropractic and Allied Health
2. Revesby Chiropractic and Allied Health
3. Seven Hills Chiropractic and Allied Health

Last Updated: June 2026

1. Introduction

This Privacy Policy explains how Chiropractic and Allied Health clinics (“the Clinics”, “we”, “our” or “us”) collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

As healthcare providers, we collect health information to provide safe and effective treatment. Health information is classified as sensitive information under Australian privacy legislation and receives additional protection.

2. Contact Details

Privacy Officer

Moorebank Chiropractic and Allied Health
Phone: 0296009602

Revesby Chiropractic and Allied Health
Phone: 0297742450

Seven Hills Chiropractic and Allied Health
Phone: 0298387773

Email: clinic@revesbychiropractic.com.au

Postal Address: 145 The River Rd, Revesby, NSW 2212

3. Types of Information We Collect

We may collect:

Personal Information

• Name
• Date of birth
• Residential address
• Telephone numbers
• Email address
• Emergency contact details
• Occupation
• Medicare details
• Health fund details
• Billing and payment information

Sensitive Information (Health Information)

• Medical history
• Health conditions
• Symptoms and diagnoses
• Injury history
• Medication information
• Imaging reports
• Specialist reports
• Referral information
• Treatment notes
• Clinical assessments
• Progress records

We may also collect information from referring practitioners, specialists, hospitals, aged care providers, insurers, employers, family members, carers or other authorised persons where appropriate.

4. How We Collect Information

Information may be collected:

• When you complete patient forms
• During consultations
• Through telephone calls
• Through our website
• Through online booking systems
• Through email communications
• Through SMS communications
• Through telehealth consultations
• From healthcare providers involved in your care
• From third parties authorised by you

5. Why We Collect Information

We collect personal information to:

• Provide healthcare services
• Assess, diagnose and treat health conditions
• Maintain clinical records
• Communicate regarding appointments
• Process health fund and Medicare claims
• Coordinate care with other healthcare providers
• Meet legal and professional obligations
• Manage complaints and enquiries
• Improve our services

If you choose not to provide requested information, we may be unable to provide appropriate healthcare services.

6. How We Use and Disclose Information

We use your information only for purposes related to your healthcare and the operation of our clinics.

Your information may be disclosed to:

• Practitioners involved in your care
• Referring doctors and healthcare providers
• Specialists and allied health practitioners
• Medicare
• Private health insurers
• Workers compensation insurers
• Motor accident insurers
• Aged care providers
• Government agencies where required by law
• Professional advisers and insurers
• Information technology and software providers supporting clinic operations

We do not sell patient information.

7. Sharing Information Between Our Clinics

Moorebank Chiropractic and Allied Health, Revesby Chiropractic and Allied Health and Seven Hills Chiropractic and Allied Health operate as part of the same healthcare group.

To ensure continuity of care and efficient administration, authorised practitioners and staff may access patient records across our clinic locations where reasonably necessary for:

• Providing treatment
• Managing appointments
• Processing accounts and health fund claims
• Responding to patient enquiries
• Clinical administration

Access is limited to personnel who require the information to perform their duties.

8. Appointment Reminders, Recalls and Marketing Communications

We may use your contact details to communicate with you regarding:

• Appointment confirmations
• Appointment reminders
• Changes to appointments
• Clinical recalls
• Follow-up care recommendations
• Health-related services offered by our clinics

Communications may be sent by:

• SMS
• Telephone
• Email
• Post

Patients may opt out of promotional communications at any time.

We will continue to send communications necessary for the provision of healthcare services, including appointment reminders and clinically appropriate recalls.

9. Storage and Security of Information

We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored:

• Electronically
• In secure cloud-based systems
• In paper files where required

Security measures include:

• Password-protected systems
• Staff access controls
• Secure data backups
• Encryption where available
• Staff confidentiality obligations

10. Practice Management Software and Technology Providers

We use electronic practice management and healthcare software systems, including PracSuite and related service providers, to manage patient records, appointments, billing and clinical documentation.

These providers may store or process information on our behalf.

We take reasonable steps to ensure service providers implement appropriate privacy and security protections consistent with Australian privacy requirements.

11. Telehealth and Video Consultations

Where telehealth or video consultations are offered, personal and health information may be communicated electronically using secure communication platforms.

While reasonable security measures are used, no electronic transmission can be guaranteed completely secure.

By participating in telehealth services, patients acknowledge and accept the privacy and security risks inherent in electronic communications.

Clinical records from telehealth consultations form part of the patient’s health record and are retained in the same manner as in-person consultation records.

12. Overseas Disclosure

Some technology providers, cloud service providers, communication platforms and software vendors used by the Clinics may store or process information outside Australia.

As a result, personal information may be disclosed to or stored in countries including:

• United States
• New Zealand
• Singapore
• Other countries in which our technology providers operate data centres or support services

Where reasonably possible, we take steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.

13. Access and Correction

You may request access to personal information held about you.

You may also request correction of information that is inaccurate, incomplete, out of date or misleading.

Requests should be directed to our Privacy Officer.

We may require proof of identity before releasing information.

Access may be refused in limited circumstances permitted by law.

14. Retention of Records

Patient records are retained in accordance with legal and professional obligations.

Generally:

• Adult health records are retained for a minimum of seven (7) years from the last patient contact.
• Children’s records are retained until the patient reaches at least twenty-five (25) years of age, or longer where required by law.

Records may be scanned, digitised, archived and securely destroyed when legally permissible.

15. Website, Cookies and Analytics

Our website may collect information such as:

• IP addresses
• Browser type
• Device information
• Website usage statistics

Cookies and analytics tools may be used to improve website performance and user experience.

Users may disable cookies through browser settings, although some website functionality may be affected.

16. Complaints

If you believe your privacy has been breached or your personal information has been mishandled, please contact our Privacy Officer.

We will:

1. Acknowledge your complaint.
2. Investigate the matter.
3. Respond within a reasonable timeframe.
4. Advise you of the outcome and any corrective action.

17. External Complaints

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Phone: 1300 363 992

Website: www.oaic.gov.au

18. Changes to this Policy

We may amend this Privacy Policy from time to time.

The most current version will be available at our clinics and on our website.